Welcome To New Support System.

QuestionsCategory: News AnnouncementWelcome To New Support System.
asked 2 years ago

Dear User,

Thanking for vising and grabbing our Themes. We are happy to announce that we are going to provide more fixable support for our all CodexCoder customer. From now we are closing our Email Support Permanently. 

So now for any kind of Premium support you can open a question with registration. Remember we only provide Instant support for our Premium Customer only! It may take not more then 24 hours at all. Also we provide free support for  our free product. But it takes time. If you need Instant support for lifetime then upgrade to premium.

Here is Some important note about Support. 

Our Support Includes

  • Any WordPress compatibility error arising from a fresh product install.
  • Help with functionality of our products, which is not specified in our documentation.
  • Issues with a CodexCoder theme setup.
  • Issues relating to a broken CodexCoder product functionality.
  • Functionality of CodexCoder products which does not work as advertised in the product’s description.

It is our duty to fix any product’s bugs as quickly as possible after they are brought to our attention. Sometimes, we will also try provide a solution via our ticket system and/or knowledge base for smaller bug fixes, after which we will update the core product package.

If you require help that is not within the scope of this Support Policy, such as on how to use default WordPress! system functionality itself, then we will most likely redirect you to external articles or support forums on WordPress.org. We can’t give general WordPress system support that isn’t directly related to our themes or plugins. For WordPress system support please refer to its documentation, books, watch online video tutorials or ask your question at http://forum.wordpress.org/

What Our Support Service Doesn’t Cover

  • If your web server doesn’t meet the minimum requirement of WordPress or have failed to update its PHP and/or MySQL
  • If you are unable to provide us with your offending website URL address and access to its WordPress back end.
  • Any errors relating to product’s code (php and/or javascript) customization.
  • Any broken styling as a result of themes and plugins
  • Customizations of 3rd party plugins unless otherwise explicitly stated in the item description or documentation.
  • Troubleshooting issues occurring in versions of Internet Explorer older than version

Hope that information can help you. Also if you need additonal customization then we are available for Freelancing. For hiring us please contact support@codexcoder.com